Last updated 16 October 2026.
Damaged, faulty or wrong items
Email us within 30 days of delivery with your order number and a photo of the problem. We’ll send a replacement or give you a full refund, your choice. You don’t need to send the item back.
Changed your mind
You can return unused items in their original packaging within 30 days of delivery. Email us first and we’ll send you the return address. Return postage is paid by you, and we refund the item price once the return arrives.
Items we can’t take back
For hygiene reasons we can’t accept change-of-mind returns on items that have been used, washed or chewed. This doesn’t affect damaged, faulty or wrong items.
How refunds are paid
Refunds go back to your original payment method. Once approved, they usually appear within 5–10 business days, depending on your bank.
Your rights
Nothing in this policy limits your rights under consumer law.
Questions
Questions? Email support@petgearandco.com and we’ll reply within one to two business days.