Can I order today?
Yes. Add things to your bag and check out. Payment is handled securely by Stripe.
How long does delivery take?
Each product page shows its delivery window to the US, usually one to two weeks after dispatch. We email a tracking link as soon as your order ships.
Shipping policyWhat does shipping cost?
Nothing. Shipping is free on all US orders.
Can I return something?
Yes. If it arrives damaged, faulty or wrong, we replace it or refund you, with no need to send it back. If you change your mind, return it unused within 30 days of delivery.
Returns & refundsMy parcel hasn’t arrived.
Check the tracking link in your shipping email first. If it hasn’t moved in a while, or 30 days have passed since dispatch, email us and we’ll reship or refund.
Is it safe for my pet?
Supervise your pet with anything new, especially chews and toys, check things now and then for wear, and retire anything that’s been chewed apart.
Talk to a person
Email support@petgearandco.com with your order number if you have one. We reply within one to two business days.